(1.) Collection of Information and its Purposes
When you use this Website / subscribe this Website / any purchases via the online booking system in this Website, we will collect personal data, such as (but not limited to) your name, age, title, position, address, contact number (including mobile phone) and email address, from you in connection with our provision of services, activities and facilities.
The Data will be processed for the specific purpose which will be given at the time we collect the information. Such purposes may include but is not limited to:
• to process your requests or enquiries;
• to process and complete transactions requested by you;
• designing new or enhancing existing services provided by us for guests’ use;
• for promotional or marketing purposes (only if consent is obtained from you), including (i) sending you promotional materials and conducting direct marketing in relation to our products and services, either alone or in conjunction with products/services offered by our affiliates or business partners and (ii) publishing your personal information in marketing or promotional materials of our products and services in any media and format. Written consent will be obtained from you if we share your personal information with another party (including our subsidiaries and affiliates) for their use for promotional or marketing purposes;
• to administer and enforce the rules of contests, sweepstakes, promotions and games offered by us and/or the terms of our commercial dealings;
• for our internal business and administrative purposes;
• to assist in law enforcement purposes and to meet requirements imposed by law or for claims-related purposes;
• for safety or security purposes;
other purposes directly relating to any of the above.
The provision of personal data or any information is voluntary. However, any failure to supply the necessary personal data or information requested by us may result in us being unable to process your requests or provide the services, activities and facilities requested by you.
In relation to use of the Data in direct marketing, we will only do so subject to your consent and you have the right to opt-out from such use. You may also change your preference with regard to use of the Data in direct marketing at any time by sending an e-mail to email@example.com, or contacting us via the contact information provided in our direct marketing materials.
We shall make a record of your visit to our website. The record will show the domain name server address part of your email address and details of the pages visited. We only collect aggregate information about the number and types of visitors by reference to their domain name server address. This information is used by us for preparing general statistics on the usage of our website and may also be disclosed by us in the case of any unlawful use of our website.
(2.) Personal Information (Privacy) Ordinance
Planet J complies and meets fully the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the laws of Hong Kong which regulates the treatment of personal data.
(3.) Data Retention, Storage and Disclosure of data
Planet J will take all reasonably practicable steps not to retain the Data where it is no longer necessary for fulfilment of the purposes (including directly related purposes) referred to in this Policy or as otherwise specified at the time of collection, unless any retention is required or permitted by law.
For the personal data received via the website, only our members of staff in charge of handling enquiries will have access to the relevant personal data. Except with your prior consent or as required by law, we will not transfer or disclose such personal data to any third party. We may disclose the Data when required by law or court order of any jurisdiction, or as requested by any government or law enforcement authorities or administrative organs. We may disclose the Data as is necessary to bring a legal action or defend any legal action in relation to you.
For all other personal data collected by us, except with your prior consent or as required by law, we will not transfer or disclose the Data to any third party except that we may transfer or disclose the Data in or outside Hong Kong as stated below (and we will not transfer the Data to another party for it to use in direct marketing):
1> our subsidiaries, associated companies and/or business associations;
2> any personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations as required to enable us to provide, or assist us in providing, the services, activities or facilities you have requested;
3> if you consent or do not object to our use of the Data in direct marketing, our marketing communications and operations partners with whom we share information for the purpose of providing you with special offers and information;
4> any person under a duty of confidentiality to us; and
5> any person to whom we are required to make disclosure under any law, court order, direction, code or guideline applicable in or outside Hong Kong.
You should note that as we have no control over the acts of any third party that is not our agent or service provider (e.g. any governmental agency to whom we are required to disclose the Data), the privacy protection stated in this Policy ceases to apply to any information which has been disclosed to such a third party in accordance with this Policy. We endeavor to deal only with responsible third parties but assume no responsibility for the privacy protection provided by such third parties who are not our agent or service provider.
We will take all reasonably practicable steps not to retain the Data where it is no longer necessary for fulfilment of the purposes (including directly related purposes) referred to in this Policy or as otherwise specified at the time of collection, unless any retention is required or permitted by law.
(4.) Security of Information
Planet J will use secured encryption systems as are appropriate for the collection of the Data over the internet, based on the type of information being collected. Unfortunately, no security measures are 100% secure and it is possible that others may intercept the information you are sending.
We will also take such steps as are appropriate to ensure the security of the Data while it is held by us. This will include password protection and other electronic security methods as well as physical security methods, where appropriate, to help ensure that the Data can only be accessed by our authorized employees, which employees shall be made aware of the terms of this Policy and our duties to you under this Policy.
The Data will not be disclosed to any third party except as provided herein, as notified to you at the time of collection with your prior consent. We do not rent, trade or sell the Data for commercial purposes.
Planet J uses “cookies” on our website. The cookies tag each visitor’s browser with a random, unique number. The cookie simply assigns a number and does not collect or disclose any personal data about the person using the browser. By noting where these uniquely numbered browsers on the website we are able, to analyze this information, to study traffic patterns and improve our website.